Account and billing
11 articles
- Admin alert rules
Email and push the right people when an event matches a rule, such as a dangerous defect or an overdue bill.
- Notification preferences
Mobile, Web and Email by category and type, what a push shows, and the email reports you opt into.
- Seats, plans and billing
Every plan has every module. Plans differ in seats, depth and volume: what counts as a seat, what each plan includes, and the currency you pay in.
- Upgrading, seats and billing interval
Open Plans from Upgrade, choose a plan and a seat count, pay monthly or yearly in your workspace's currency, or ask for a smaller plan.
- Workspace settings and branding
Your own appearance, the workspace's modules and features, alert rules, storage, and your logo and colours.
- Your profile and account
Your ID card, credentials and documents, the settings you control yourself, and what needs an admin.
- What's included in the Free plan
Free for good for five people, with every module, and the handful of limits that come with it.
- AI allowance, usage and top-ups
What counts as an AI action, the monthly allowance on each plan, what happens when it runs out, and top-ups.
- Storage: what counts and when it is full
How much file storage your plan includes, where to see what's used, and what happens at the limit.
- Offers, free periods and founding prices
How founding prices work, what a free period on a paid plan is, and what happens when one ends.
- Which currency you pay in
Pounds in the UK, euros in Ireland and the rest of the EU, US dollars everywhere else, and why a subscription keeps the currency it started in.