Maliru for catering equipment service
The engineer's report, back before they leave the kitchen.
A commercial kitchen calls when something stops. Maliru keeps the appliance, its service history and the breakdown queue on one record, so the second visit does not start from nothing and the report does not wait until Friday.
No card required · Free forever for 5 users · Every module included
AI and your branding from Team; service contracts and contractor pay on Crew. Compare plans.
What usually goes wrong
- Breakdown calls taken on the phone and written up days later
- Appliance history held nowhere, so every visit starts cold
- Commercial gas qualifications and their categories tracked on paper
How Maliru fits
- Workstreams — Planned maintenance, breakdowns and installation as separate job types with their own fields and priorities.
- Assets — Each appliance as a record, carrying its services, its faults and the parts fitted.
- Forms — Your engineer's report as a form, with parts used and the customer's signature captured before they leave.
- Permits & credentials — Commercial gas qualifications and their categories per engineer, with expiry warnings.
- Service contracts — The client's ovens and fridges on record by site, planned servicing, and breakdown call-outs answered and fixed against the contract.
Your board, shaped for catering equipment service
Two workstreams a catering equipment service operation typically runs, with the columns and statuses it would name. Rename anything; import your own sheet and Maliru builds the board from it.
| Site | Customer | Appliance | Visit | Status |
|---|---|---|---|---|
| Riverside offices canteen | Riverside FM | Combination oven | Six-monthly service | Completed |
| Riverside offices canteen | Riverside FM | Dishwasher | Six-monthly service | Completed |
| Kestrel House kitchen | Kestrel Housing | Range and extraction | Gas safety check | In progress |
| Ashdown library café | Ashdown District Council | Coffee machine | Descale and service | Planned |
| Mill Lane staff kitchen | Northgate Services | Fryer | Annual service | Planned |
| Job | Customer | Fault | Priority | Status |
|---|---|---|---|---|
| Oven not heating, Riverside canteen | Riverside FM | Element failed | P1 | Parts on order |
| Dishwasher leak, Kestrel House | Kestrel Housing | Door seal | P2 | In progress |
| Fryer cutting out, Mill Lane | Northgate Services | Thermostat | P1 | Planned |
| Fridge alarm, Ashdown café | Ashdown District Council | Door gasket | P2 | Completed |
| Hob not lighting, Kestrel House | Kestrel Housing | Igniter | P3 | To do |
Questions catering equipment service teams ask
Can we see an appliance's history?
Yes. Each appliance is an asset record and its visits, faults and parts gather against it, so a return visit opens with what the last engineer found.
Can the customer sign on site?
Yes. A signature field on your report form is captured on the device and stored with the submission.
Do you track parts and stock?
Parts used are captured on the report against the job. On Crew, stock is kept in Assets, at a single location, with on-hand counts, reorder levels, and request, issue and return. Parts recorded on a report do not come off stock automatically.
Also built for
Put your catering equipment service operation on Maliru.
Free for your first five people. Import your job sheet and go.