Terms of Use

Last updated: 18 August 2026

These Terms of Use ("Terms") govern access to and use of the Maliru platform — the web application at app.maliru.com, the Maliru mobile applications, and this website (together, the "Service") — provided by Maliru ("Maliru", "we", "us"). By creating a workspace, accepting an invitation to one, or otherwise using the Service, you agree to these Terms.

1. The Service

Maliru is a field-operations platform: scheduling, field data capture, forms and inspections, timesheets and leave, fleet and asset registers, permits and credentials, communications, and commercial records, organised into customer workspaces. We may improve, add or remove features over time.

2. Accounts and workspaces

  • Sign-in is by mobile phone number and one-time code. You are responsible for keeping your device and number secure and for activity under your account.
  • A workspace is created and administered by its owner. Workspace administrators control membership, roles and permissions, module settings, and the data held in the workspace.
  • You must provide accurate information and be authorised to act for the organisation whose workspace you administer.

3. Acceptable use

You agree not to:

  • use the Service unlawfully, or to store or transmit unlawful, infringing or harmful material;
  • attempt to gain unauthorised access to the Service, other workspaces, or underlying systems, or to probe, disrupt or overload them;
  • resell, sublicense or provide the Service to third parties as a service bureau without our written agreement;
  • reverse engineer the Service except where a right to do so cannot be excluded by law.

4. Plans, billing and seats

  • Plans are described at maliru.com/pricing. Paid plans are billed by subscription — monthly, or yearly at ten months' price for twelve months of service.
  • A seat is an active user or an unclaimed invitation. Deactivated users do not occupy a seat. Plan limits are enforced by the Service.
  • Payment is processed by Stripe. We do not store your card details. Taxes may apply depending on your location.
  • You may change plans or seat counts self-serve in the app. Downgrading to the Free plan requires your seats in use to be within the Free limit. Fees already paid are non-refundable except where required by law.
  • If a subscription payment fails, we may place the workspace in a grace state and, if unresolved, suspend paid functionality.

5. Your data

  • Content submitted to a workspace — jobs, forms, photographs, records, files ("Customer Data") — belongs to the customer. We claim no ownership of it.
  • You grant us the rights needed to host, process, transmit and display Customer Data solely to provide the Service.
  • Workspace administrators are responsible for the lawfulness of the Customer Data they collect, including data about their workers, and for configuring the workspace (permissions, visibility, directory, ID cards) appropriately.
  • Our processing of personal data is described in the Privacy Policy.

6. Availability and support

We aim for high availability but the Service is provided on an "as available" basis; maintenance, updates and factors outside our control may interrupt it. Support is provided through in-product chat and the Help Center.

7. Intellectual property

The Service, its software, design and branding are owned by Maliru or its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your organisation's internal business purposes while your subscription is active.

8. Disclaimers

Except as expressly stated, the Service is provided without warranties of any kind, whether express or implied, including fitness for a particular purpose. The Service supports — but does not replace — your own operational, safety and compliance judgement; outputs such as AI photo-review findings are assistive and require human decision.

9. Liability

Nothing in these Terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue or data; and our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid for the Service in that period (or £100 if you are on the Free plan).

10. Suspension and termination

  • You may stop using the Service and cancel a paid subscription at any time; the workspace then continues on the Free plan or may be closed by its owner.
  • We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law. Where practical we will give notice and an opportunity to remedy first.
  • On termination of a workspace we will, on request within 30 days, provide a reasonable export of Customer Data before deletion.

11. Changes

We may update these Terms from time to time. Material changes will be notified in the product or by email; continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law in your country provides otherwise.

13. Contact

Questions about these Terms: maliru.com/contact.